Redefining eLearning at Nestlé through innovative design
Client
One of the world’s largest food and beverage organisations
The Challenge
Nestlé wanted to increase adoption of everyday tools like Microsoft Teams through its Digital Skills campaign. Initially, the plan was a series of webinars — but the team wanted to create something more engaging and innovative.
They approached us to help bring a gamified learning experience to life — a first for Nestlé. Stakeholders were intrigued but uncertain whether this approach could truly engage employees, many of whom associate eLearning with dull, “click-next” modules.
Early content had been developed, but there were obstacles:
• A convoluted, lengthy storyline
• An unintuitive interface
• Incomplete activities
With a 30-day deadline to deliver, this project became an opportunity to prove that eLearning could be engaging, effective, and enjoyable.
The Approach
Before jumping into production, we broke down the content to understand:
→ Who the learners were.
→ The purpose of the training.
→ Learning objectives and business goals.
This helped us make smart design decisions quickly, balancing creativity with practicality.
Given the tight timeline, we used AI tools to generate baseline characters and environments, refining them for a consistent look and feel.
Instead of animated characters — which would have been both time-consuming and distracting — we used text, sound, and still visuals to create immersion without unnecessary complexity.
Learners stepped into the role of the hero, helping a virtual band collaborate using Microsoft Teams apps to create a hit song — a playful metaphor for effective teamwork and digital collaboration.
And yes, the band really performs at the end 🎵
The Results
The course surpassed Nestle’s own completion targets by 6% and had a 4.8/5 average satisfaction rating, scoring 14% better than comparable courses within the company.
But that’s not the main achievement of this project. The key was the shift of perception at Nestlé about what eLearning can be. Learners experienced a truly fun, engaging, and emotionally resonant course, breaking free from the “click-next” stereotypes that gives eLearning its reputation.
These are some of the 75+ reviews:
A great interactive experience!
A very engaging learning experience, I’m sure everyone will learn something new about Teams! :)
Fun way to learn!
Fun and interactive way to learn more about everyday tools
Very interactive
Great training setup, very interactive and in a new and fun way
Great idea & new ways of learning
It’s new ways of doing training which keeps you interested from the beginning to the end of the training
Very interactive
For me this training was a good mix of checking knowledge and learning new features. All beautifully packaged :)
Very engaging learning
Learning Collaboration via Teams & having fun at the same time - well done!
Ready to ditch the dull and embrace effective digital learning?
Let’s chat!